Refund Policy

Pixmo sells credits that can be used for eligible AI generations and other Services.

Credit requirements may vary depending on model, duration, resolution, generation type and other parameters.

Except where required by law or expressly stated otherwise, purchases of credits that have been used are generally not refundable merely because a user changes their mind or does not prefer the subjective appearance of a successfully generated AI Output.

Requests concerning wholly unused credit purchases may be reviewed by Pixmo on a case-by-case basis, subject to applicable law, payment-processing limitations and any promotional conditions disclosed at purchase.

If a technical failure causes a generation not to complete after credits have been deducted, Pixmo may automatically or manually restore the relevant credits where appropriate.

A generation is not necessarily considered failed merely because:

• the user does not like the creative result;
• the result differs from what the user imagined;
• an AI model interprets a prompt unexpectedly; or
• the Output contains ordinary limitations inherent in generative AI.

Nothing in this section affects rights that cannot lawfully be excluded.

If you believe you were charged more than once for the same purchase or were charged incorrectly, contact:

info@getpixmo.com

Include relevant account and transaction details.

Credits may be forfeited where an account is lawfully terminated for serious or repeated violations, subject to applicable law and rights that cannot lawfully be excluded.

Nothing in this Refund Policy excludes, restricts or modifies consumer guarantees or other rights or remedies under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law entitles a consumer to a remedy, this Refund Policy does not override that entitlement.

Contact:

info@getpixmo.com

Include:

• your account email;
• transaction information;
• a short description of the issue; and
• relevant generation or transaction IDs where available.

Subscriptions bought in the Pixmo iPhone app are billed by Apple. Refund requests for these purchases are handled by Apple under its own policies at reportaproblem.apple.com. You can cancel these subscriptions in your Apple ID settings (iPhone Settings → your name → Subscriptions).