Last updated: October 2026
This Privacy Policy explains how Pixmo ("Pixmo", "we", "us" or "our"), operated by the Australian company named at the bottom of this page, handles personal information in connection with getpixmo.com and the Pixmo Services.
Contact:
Depending on how you use Pixmo, we may collect:
Payment-card information is processed directly by our payment providers (Stripe, PayPal, or Apple for purchases in the iPhone app) and is not stored by Pixmo.
Media uploaded to Pixmo may contain information about identifiable people.
Before uploading another person's personal information, image, video, voice or likeness, you are responsible for ensuring that you have any authority, permission or consent required for your intended use.
Do not upload highly sensitive personal information unless necessary for a supported feature and you have lawful authority to do so.
We may use information to:
Pixmo uses third-party infrastructure and artificial-intelligence providers to provide certain generation features.
When necessary to perform a requested generation, Pixmo may transmit prompts, reference images, videos, audio, generation parameters and related Inputs to providers responsible for processing that request.
These include AI image and video generation providers, AI text and prompt-writing providers, and the cloud infrastructure they run on.
A request may be processed by more than one provider. If one provider cannot complete a request, Pixmo may send the same request to another provider so it can be completed.
Depending on the model selected, processing may involve third-party model providers associated with the applicable AI technology.
Providers and models may change as Pixmo's integrations evolve.
Pixmo does not represent that all processing occurs exclusively in Australia.
Pixmo retains information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining accounts and projects, security, dispute resolution, legal compliance and legitimate business recordkeeping.
Different categories of information may have different retention periods.
Third-party AI and infrastructure providers may maintain their own retention practices.
Where functionality permits, deletion of an account or project may result in deletion or de-identification of associated information, subject to technical, legal, security, backup and recordkeeping requirements.
We may disclose information where reasonably necessary to:
Pixmo does not sell personal information for money.
Some service providers and AI model providers may process or store information outside Australia. The countries where this is likely to happen include the United States, Singapore and China.
For people in the European Economic Area or the United Kingdom, we rely on the safeguards our providers offer for international transfers, such as standard contractual clauses where available.
You can ask us which providers processed your information by contacting us.
Where Australian privacy law applies to Pixmo, we will handle applicable cross-border disclosures in accordance with applicable requirements.
Pixmo uses reasonable technical and organisational safeguards appropriate to the nature of the information handled.
No internet service can guarantee absolute security.
Users are responsible for protecting their account credentials.
Pixmo may use cookies, local storage and similar technologies for authentication, security, user preferences, analytics and operation of the Services.
Where consent is legally required for particular technologies, an appropriate consent mechanism may be provided.
We use advertising cookies (Google Ads) to measure how our ads perform. Visitors in the UK, the European Economic Area and Switzerland, and browsers that send a Global Privacy Control signal, are only measured after choosing Accept. Everyone else can choose Reject at any time.
You can change your choice at any time using , also linked in the site footer.
Depending on applicable law, you may have rights to request access to or correction of personal information held about you.
You can delete your account and personal data at any time in Settings → Delete account (in the iPhone app or on the website), or by contacting Pixmo. Deleting your account removes your profile, videos, characters, uploads and chats. Deleting your account does not cancel a subscription billed by Apple; cancel it in your Apple ID settings.
Certain information may need to be retained where required or permitted by law, security requirements, fraud prevention, dispute resolution or legitimate recordkeeping.
If you believe Pixmo has mishandled personal information, contact:
Please provide enough information for us to understand and investigate the issue.
We will respond within a reasonable period and in accordance with applicable law.
Pixmo may update this Privacy Policy when our information practices, providers, features or legal obligations change.
The current version will be published on this page with its updated date.
Pixmo is intended only for people aged 18 or over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Pixmo is operated by Shax Services Pty Ltd, Australia.
We use cookies to keep Pixmo running and to see which of our ads work, so we can make better ones. You can turn advertising cookies off any time. See our Privacy Policy.